FAQS

We are self-catering by default, so no meals are added in your stay.  Should you wish meals please request a menu.  All meals need to be ordered well in advance.

We can do if given good notification of exactly what the guest requires.  We have one or two vegetarian options like our vegetable risotto with pearl barley or vegetarian lasagna, which uses milk and cheese so not vegan friendly.

Yes, the road is suitable for all types of vehicles. The final 600‑meter stretch leading to the Guest House is a dirt road. During the rainy season, or after heavy rain, smaller vehicles may need to drive slowly and with care.

While potholes can occasionally develop (as they do on tar roads too), the road remains accessible. This road falls under the City of Johannesburg, but local residents take responsibility for its upkeep to ensure it is graded and stays in good condition.

Yes, we provide reliable WiFi and mobile signal throughout the property. Please note that mobile reception may vary slightly depending on where you are on the grounds.

Our WiFi is perfect for staying connected via WhatsApp, email, and social media. To ensure a smooth experience for everyone, we kindly ask guests to avoid heavy downloads besides using it for Netflix and DSTV streaming via our Smart TV, as this can place unnecessary strain on the system when multiple people are online.

Arrival time is 14H00 to 18H00 - please advise if you will be arriving later.  

Departure time is 10H00

We have a contactless, self-check-in procedure, which is useful should you be arriving later.  We are pretty strict about departure time as we may need to change over the unit for incoming guests and this takes time.

We are 10 minutes from the closest spar, 15 minutes from Chartwell Corners, which has a nice range of shops and then 25 minutes from big shopping centres like Fourways Mall and Northgate. 

All rooms have heating options for winter, and fans are provided for summer comfort.

The four Guinea Fowl Rooms have aircon, which are set at 25 degrees C in winter and 24 degrees C in summer for a guest's comfort. 

Yes, light daily housekeeping is included. Full servicing can be arranged for longer stays.

Yes, light daily housekeeping is included. Full servicing can be arranged for longer stays.

Yes, we have solar power to keep essential services running during load shedding. Please note that solar is not 100% foolproof, especially during long overnight outages. To prevent a full blackout, we may need to switch off geysers and ask guests to keep all non‑essential appliances off.

WiFi, TV and lights are perfectly fine to use. However, kettles, fans, air‑conditioners, heaters, and other high‑draw appliances must stay off during extended outages, as they place heavy demand on the solar system.

We kindly ask guests to follow our guidance during load shedding so that everyone can enjoy uninterrupted essential power throughout their stay.

Yes, we offer secure, on‑site parking close to all accommodation units.  Some units have garages or shade cloth parking.

Our self‑catering units include fully equipped kitchens or kitchenettes with everything needed for a comfortable stay.

Yes, braai facilities are available at all units. Wood or charcoal can be purchased on site.

Yes, the property is fenced and monitored, offering a safe and peaceful environment.

Yes, management lives on the property and is available if there is an urgent need. As we are an owner‑run, family‑operated lodge, we kindly ask guests to contact us after 21h00 only for matters that genuinely require immediate attention.

For non‑urgent queries, we are always happy to assist the following morning.

This helps us ensure everyone on the property — including ourselves — enjoys a peaceful and respectful stay.

Inside the property, the pathways are safe between the different units and the pools, and well-maintained, but we recommend using a torch at night if the garden lights have been turned off.

Yes, selected units can accommodate families, and extra beds can be arranged on request.

Pets must be supervised, kept off furniture, and cleaned up after.  Please confirm pet-friendly units when booking.  Due to hair loss, Alsatian and border collies we do not allow as their hair sticks to the furniture, curtains, beds when they brush up against them and very difficult to clean.

Yes, we offer flexible half-day and full-day packages to suit your meeting or event.

Yes, catering can be arranged on request.  We offer tea/coffee breaks with eats, light meals, and full catering options.

Yes, we offer a range of accommodation options for delegates attending events or workshops.

Guests can enjoy birdwatching, gardens and peaceful countryside relaxation.  We offer bush paintball for 8+ people and have a couple of swimming pools.

We are close to the Cradle of Humankind, Lion & Safari Park, Lanseria Airport, and several local restaurants and activities such as historical caves.

Yes, a deposit is required to confirm your reservation.

We accept EFT, card payments and online credit card payments.

Our cancellation policy depends on the booking type.  Full details are provided during the reservation process.

Early check-in and late check-out can be arranged depending on availability.

Our on‑site team is available daily until 16h30 for general assistance. After hours, management lives on the property and can be contacted for matters that genuinely require immediate attention.
For non‑urgent queries, we kindly ask guests to reach out during daytime hours so we can assist promptly and ensure a peaceful environment for everyone.

Airport Transfers can be arranged on request to Lanseria Airport.  We cannot do large numbers.